Mobile Collaboration - Logging on

Mobile Collaboration - Logging on

Requirements: 
iOS version 9.0 or higher (iOS 12)
Minimum iPhone 4S

Logging in to the iOS or Android mobile app requires you to enter the system domain name, extension number and password and then press the TICK next to account. Alternatively, you can sign in using your Office 365 or Google Single Sign On  credentials if enabled by your administrator.

Launch the app:

  • Enter the domain name contained in the welcome email you received
  • User name: Extension number

  • Password: WEB password of a user for access to Collaboration (sent in the welcome email) 

You can use Google/ Office 365 credentials for single sign-on.



Two-factor authentication (2FA)

It is possible to use 2FA authentication for login. The option can be enabled in Collaboration -> Settings -> Personal.


Thanks to push notification, the app no longer needs to run all the time. Once you receive a call / a text, the app “wakes up” in the background, even in case the app was closed.
Note: you can also receive push notifications to your Apple watch. Go to iPhone Watch -> Notifications -> Collaboration and enable receiving notifications. Show app on Apple watch

To deactivate access to Presence and SIP server and to stop receiving notifications, you can set the status to Offline or log out from the app.

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