Wildix - Collaboration menu introduction

Wildix - Collaboration menu introduction

Top menu:

1 - Search field with speech recognition and call button: search for colleagues and contacts and perform quick actions from drop-down list: call, chat, send a fax/ Post-It etc:

2 -  Device selection: active device to place and answer calls using Collaboration
3 - More options: access to SMS / Fax Post-It /  Group chat dialog window: 

4 - Video conference: create and manage videoconferences based on WebRTC.

5 - Other tabs of Collaboration:

  1. Colleagues: list of colleagues with presence status and geolocation  

  2. Function keys: monitoring / management of colleagues / features (same as BLF keys of phone) 

Note: this menu becomes visible only if you have configured these keys in Settings -> Function keys
  1. Messaging: active chat sessions

  2. Phonebook: PBX shared and personal phonebooks

  3. History: history of calls (synced with other Wildix devices), faxes, notes

  4. Voicemail: access to Voicemail messages  

  5. Web CRM: allows opening of a web application inside Collaboration. 

Note: this menu becomes visible only if you have configured it in Settings -> Personal -> Web CRM.

  1. Settings: user settings, call features, feature keys settings and more
  1. 6 - Other (expanded):

    1. CDR-View access (if not restricted by license)

    2. Map viewgeographical map with location of colleagues
    3. Edit Colleagues
    4. Show / hide offline users

    5. Show / hide Post-It

    6. Post-It History

    7. Manage PBX: access to WMS (restricted to users of “admin” type)

    8. Screen sharing manager

    9. Open Attendant Console (if not restricted by license)

    10. Outgoing faxes: outgoing faxes queue

    11. Logout: exit Collaboration

    12. Help: link to the Wildix Collaboration guide (this guide)

    13. Version: current WMS version

  1. 7 - User name, extension, location (if available), User status, status message (if available) and a picture.

    • Related Articles

    • Wildix collaboration - Colleagues (roster)

      Select Colleagues in the top menu.  People from the same department are automatically added to user’s roster and displayed in Colleagues  menu upon the first time access. Users are subdivided by work teams (managed on the WMS side). You can view all ...
    • Wildix collaboration - Colleagues (roster) cont.

      Call intrusion (barging) Proceed as follows: Mouse over a colleague who is currently on the phone, click on Options button (three dots) and select Listen/ Barge/ Whisper Or right-click on a colleague and select Listen / Barge / Whisper, where: ...
    • Wildix collaboration - Instant messaging

      Start a chat session From Search field: Enter the colleague name/ extension and select Chat from the drop-down menu. From Colleagues / Feature keys: Mouse over a colleague and click on Chat icon Or right-click on a colleague and select Chat From ...
    • Wildix collaboration - List of function keys

      List of function keys: Colleague Monitor user status Press to call Press to pick up a ringing call Park Location Press to park an active call Press again to resume Line Shows the actual status of the line Press to use the line Press to answer a call ...
    • Wildix collaboration - Function keys

      Function keys Function keys configured in this tab allow you to monitor colleagues and features from WP4X0, WelcomeConsole, Vision, SuperVision, iOS/Android apps and Collaboration -> Function Keys tab. To add Function (BLF) keys: Select the Function ...